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Understanding the Insurance Claim Process


1. Inspection

Before calling your insurance company, be sure to call us for a thorough roof inspection. Filing a claim without sufficient damage can potentially raise your premiums.

2. Filing a Claim

After verifying you have enough damage for a claim you will need a couple of important details, your policy number and the date and time of the storm that caused the damage. You may contact your agent directly to file your claim, or call the claims hotline. Once you’ve filed your claim, you will be provided with a claim number. This will be your reference point for the rest of the process. This is also a good time to verify Replacement Cost Policy and Building Code Coverage.

3. Adjuster Appointment

Once you’ve filed your claim, an adjuster will contact you within 48 hours to set up an appointment to scope the damages of your property. Once you have a date and time, promptly contact Lousberg Roofing & Exteriors if you would like us to meet with your insurance adjuster.  Our representative and the adjuster will inspect your roof and surrounding property for storm damage; together this will simplify the negotiation process. If we are unable to connect with the field adjuster, we can always negotiate with the desk adjuster after the scope has been completed.

4. Scope of Work

Based off the inspection, the adjuster will create a scope of work, which will act as an initial estimate to begin repairs to your home. This is typically received within 7-10 business days after the adjuster appointment.


5. Supplementing

It is important to provide a copy of your estimate to Lousberg Roofing & Exteriors. As soon as you receive the copy our supplementing team will review and supplement for any building code, missed items or items that may arise during installation.


6. Repairs Made

The Lousberg Roofing & Exteriors team will complete storm damage repairs to your home and promptly final bill your insurance.


Explanation of Payments

You will generally receive at least two payments for your storm claim. Additional payments issued will be due to any supplements submitted and accepted by insurance.

  • ACV Payment – This will be your initial payment and generally received along with your first set of paperwork. ACV stands for Actual Cash Value. It is determined based on a percentage of how old your damaged property is, compared to its expected lifespan. This percentage is your Depreciation and will not be paid until all work is completed. Since you are liable for your Deductible, insurance will also reduce your payment by this amount. Your ACV payment = RCV – Depreciation – Deductible.  This amount is due the day of your installation.

  • RCV Payment – stands for Replacement Cost Value is the market value of your damaged property as of the date your property claim is completed. This amount is due upon completion of your project.  You will usually receive this check about two weeks after LR&E sends a final bill to your insurance.

  • Depreciation – The last payment is issued once your property has been restored and a final invoice is sent by Lousberg Roofing & Exteriors to your insurance company. It will be for your depreciation and may include code items. If you have an ACV only policy, the final payment may be any code items supplemented. This payment is due when the check arrives from your insurance.



Lousberg Roofing & Exteriors does not require any payments be made until your materials are delivered and the project is underway.

Lifetime Workmanship Warranty

Lousberg Roofing & Exteriors gives our customers peace of mind knowing that we stand behind our work for the LIFETIME of all roofs replaced. LR&E works with trusted installers and only uses the highest quality materials so you can rest assured your roof will preform in Colorado's climate.

Quality Installation Matters


We stand behind our work! Manufacturer specifications are unique to each shingle and each application. Our experienced crews will install your product to that specific standard to insure your home is protected by a quality product and high-quality install. We pay close attention to Colorado’s extreme weather to ensure you have the best installation and product, never rushing in the cold months, enabling us to offer the best workmanship warranty in the industry at no additional charge to our customers.

Design and Function


Let Lousberg Roofing & Exteriors help you design and build a roof that will not only function well but will increase your home’s curb appeal. Whether it is a subtle roof, to something that makes your house unique and yours, we can accommodate such styles as tying in different products to give your home an accent look. Identifying troubled areas before installation and using above standard products, you will have the peace of mind that one of your biggest assets is protected. Pam has BA in Interior Design and is available to customers, at no additional charge, to help with selection of the best product and colors to suit your home. 


Call Us today to schedule your FREE ROOF INSPECTION. 

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